My Export Isn't Working — Troubleshooting
export-not-working
Exporting
The Export Is Stuck or Never Finishes
Exporting a large shot list — especially one with many images — can take a few minutes. If the progress bar appears frozen:
Wait up to 3–4 minutes. Large exports with images take longer than expected. The progress indicator sometimes freezes even while the export is still running in the background.
Refresh the page and go back to the Export screen. Exports sometimes complete and become downloadable after a refresh. Check before re-queuing.
If it's still not there, click Export again to re-queue it from scratch.
You can leave your browser tab, or even log out completely, while an export is in progress. Log back in later to get your export.
The Download Button Doesn't Work
Try right-clicking the download button and selecting Save Link As...
Try a different browser — Chrome is most reliable
Check your browser's download settings. Some browsers block automatic file downloads by default
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