I Upgraded to Pro, But My Account Still Says Free
upgraded-pro-account-still-free
Plans & Billing
Why This Happens
This is a known issue for some users. When you upgrade to Pro, the new plan applies immediately to new projects. However, projects started while on the Free plan may still reflect the limits that were active when they were created.
Step 1: Log Out and Back In
The most common fix is a session refresh:
Click your avatar or account menu.
Log out completely.
Log back in.
Re-open your project.
This forces your account to re-sync with your updated subscription status.
Step 2: Confirm Your Payment Went Through
Go to your account profile and check that your Pro subscription is active (Subscription tab). If your card was declined, your account will still be on the Free plan.
You can also check your email for a payment confirmation receipt or look at your bank statement.
Still Showing as Free?
Email us at support@shotkraft.com with:
The email address on your account
We'll verify and manually update your account, usually within a few hours.
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